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PRIVACY POLICY

Urban Oasis Home and Garden
Effective Date: 24/11/25

 

Urban Oasis Home and Garden (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and purchase products.

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1. Who We Are

Urban Oasis Home and Garden is an online store based in NSW 2075, Australia, selling home and garden products via dropshipping.
Contact us:

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2. Information We Collect

We collect personal information necessary to provide our services, including:

  • Identity & Contact Details: Name, email address, phone number, billing/shipping address.

  • Payment Information: Credit card details, PayPal account information (processed securely via third-party payment gateways).

  • Device & Usage Data: IP address, browser type, cookies, and analytics data.

  • Order Details: Purchase history and preferences.

Sensitive information is not collected unless required by law or with your consent.

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3. How We Collect Information

  • Directly from you (checkout forms, account registration, customer support).

  • Automatically via cookies and analytics tools when you use our website.

  • From third-party integrations (e.g., AutoDS for dropshipping fulfillment).

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4. Use of Personal Information

We use your information to:

  • Process and deliver orders.

  • Communicate about purchases, promotions, and support.

  • Improve website functionality and customer experience.

  • Comply with legal obligations.

We do not sell personal information.

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5. Cookies and Tracking

Our website uses cookies to enhance user experience, analyze traffic, and support marketing. You can manage cookie preferences through your browser settings.

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6. Disclosure to Third Parties

We share data only as necessary with trusted service providers:

  • AutoDS (order fulfillment)

  • Payment processors: PayPal, Stripe

  • Website platform: Wix
    These providers may store data overseas. We take reasonable steps to ensure compliance with APP 8 for cross-border disclosures, including contractual safeguards.

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7. International Data Transfers

Personal information may be transferred outside Australia for processing by third-party providers. We ensure overseas recipients comply with privacy standards substantially similar to the APPs or obtain your consent before transfer. [oaic.gov.au]

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8. Data Security and Retention

We implement technical and organizational measures to protect your data from unauthorized access, misuse, or loss.
Data is retained only as long as necessary for business or legal purposes, after which it is securely deleted or de-identified.

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9. Your Rights Under the Privacy Act 1988

You have the right to:

  • Know why your personal information is collected and how it is used.

  • Request access to and correction of your personal information.

  • Opt out of direct marketing.

  • Make a complaint if you believe your privacy has been breached. [oaic.gov.au]

To exercise these rights, contact us at support@urbanoasishome-garden.com.au.

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10. Complaints

If you believe we have mishandled your personal information, please contact us first. If unresolved, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
www.oaic.gov.au | Phone: 1300 363 992.

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11. Updates to This Policy

We may update this Privacy Policy to reflect changes in law or business practices. The latest version will always be available on our website.

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